Quick description of what kind of free content you have here.

Master your retail recommendations and become the confident, knowledgable salon professional, you've always wanted to be!

Does this sound like you?

• You feel instantly anxious and stressed when you're about to recommend
•  You avoid talking about home care recommendations because you hate the thought of selling
• You're worried about losing clients if you seem 'too pushy'
• You know what to recommend, but not how to do it, or your clients just don't seem to buy?

SALON OWNERS:

• Have you trained your staff how to recommend, but they just don't do it?
• Are you tired of spending time & money to increase their results with no real improvement?
• Do you offer incentives & bonuses but nothing works long-term?
• Are you banging your head against the wall with poor retail results?

This is the program that could CHANGE EVERYTHING!

Success in retail is as simple as:

1. Changing how we think about our role in client care
2. Releasing our underlying fears, and
3. Using a simple, proven formula to create your success

Retail Mastery will take you and your staff from scaredy cats to confident, knowledgeable professionals, to the delight of your clients! 

Had a tough time managing through the Covid crisis?

Let’s face it… it’s been a challenging time in business.

Mentally, financially and emotionally, we’ve all felt the strain… but it’s time to get moving again. It’s time to get clear on a plan forward, get the right things in place and get fired up about building our business again.

This program will highlight the most common issues faced by our industry, the impact they've had and how the best operators have managed them to come through more profitable than ever.

Are you on board?

This program will show you how to roll up your sleeves and get back on track.

It’s time to make a change!

The Ultimate Client Service Masterclass is your essential core staff training program to elevate your client service levels, refine your client experience, step-by-step, and master retail prescription and recommendation with confidence and ease.

Over 4 sessions, we’ll cover my 4 most in-demand staff training topics:

• The Role of a High-Level Salon Professional
• The Client Journey
• Mastering Your Retail Mindset
• Prescribing Like A Pro!

If you’re aiming to turbocharge your performance, results, and client experience, then this program is the ideal investment in your team.

Use it over and over again to embed key skills and mindsets, induct new team members well, getting them up to speed quickly, and to transform your client experience, lifting you above the competition and out of price comparison!

Each session is around 90 minutes. Break this up into separate segments or create a full day or learning for your team! 

The most important of all team training modules, The Client Journey explains how to deliver your ultimate client experience, step-by-step.

This session underpins your expectations of staff in how they deliver your services and what each guest must experience, every time, for you to deliver on the promises we make in marketing and WOW each client who places their trust in us.