Most salon owners find themselves with lovely, well-intentioned, and highly talented staff ... who don't meet their targets and are unprofitable for the business.
This is typically because they are focusing only on the hair element of the visit with no focus on the client experience. Client research shows that our clients are looking for so much more than just a hairdresser with great skills... there are hundreds of those all around them... what they really crave is the attention of a highly skilled professional focused entirely on them.
They want to find their 'Hair Guru' who not only ensures they leave the salon looking fabulous but who also cares enough to ensure that they don't go home and struggle with bad hair days after spending hundreds of dollars with you. They want someone who leads, and guides them toward ideal suggestions they would never have known to ask for (which is why "What are you having done today?" just doesn't cut it anymore.
The success that you want in your business will come as the end result of your staff delivering high-level client-focused behaviours consistently to every client, every day.
If you do the right things, you get the right results but who teaches your staff what those 'right things' are, helping them evolve far beyond just great hair?
I do! And this is where we start!
Click the link, grab your program, and LET'S DO THIS!!
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